Yes. VIP Luxury Hair was started as a hair extensions brand by Ashanti Lation, a Black, female cosmetologist from New Orleans, LA in 2009. It has since morphed into a multifaceted company called VIP Luxury Brands; home of VIP Luxury Hair & VIP Luxury Hair Care.
We appreciate your business. Unfortunately, once an order has shipped, we cannot accept returns or exchanges.
Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping.
Damaged or defective products may be returned after contacting firstname.lastname@example.org. Please submit photo images of the damaged or defective product.
Yes, we ship all over the world. But, because we don't international distribution yet, the costs to ship to certain countries can be very expensive.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
You can contact us through our contact page! We will be happy to assist you.