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Frequently Asked Questions

How are points calculated?

Standard shipping usually takes from 3 to 5 days. We do provide express next-day shipping at an extra cost.

Will I earn points from previous purchases?

We provide all the top payment methods: Credit Card, PayPal, Amazon Pay, Google Pay, Apple Pay & Stripe.

Do I have to create a new account to join The VIP Club if I already have a store account?

Of course you can! Upon receiving, you can open the package to check whether it’s the correct order.

How do I access my reward points?

You can return the product for a full refund within 7 days. We offer one for one exchange in case the product is originally damaged or outdated.

Is international shipping available at the store?

Yes, Avecera ships to the whole world, and we do it for free with orders over $100!